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Project Description

Increase in the outsourcing projects has drastically increased the demand for the Ticket Management System and CRM applications. The objective of the client was to build an in-house Ticket Management System and CRM application to cut back their prices on using third party apps and have several customized features as per their business needs. Soft Suave developed an In-house CRM Application and a ticket management system with many innovative features designed to meet various needs of the client. This solution helped the client to follow the number of tickets assigned in the system, manage the resource, and work accordingly. The success in the previous projects made the client assign a front-end transition project to Soft Suave and considering the value of the client an expert team was assigned to make the switching process easier and smoother from Thymeleaf framework to React.

The client was delighted by the way Soft Suave supported them during the project and were also impressed with the ticket management system which helped project heads to manage the work flow and also reduced the cost for the company and saved a lot of dollars.